Riviera Guarantee
Returns Policy
Shop with peace of mind. If your purchase doesn't meet your expectations, you can request a return by following the guidance below.
Our commitment
"A premium shopping experience doesn't end with delivery. That's why we've made the returns process simple, transparent and quick."
Return timeframe
You have 30 days from delivery
You can request a return within 30 days of receiving your order, with all the time you need to decide.
Return conditions
To be accepted, items must
- ✓Be unused and in perfect condition.
- ✓Be returned in their original packaging.
- ✓Include any accessories received.
- ✓Show no signs of use or damage.
Not eligible for return
For hygiene or safety reasons
- ✕Used items.
- ✕Items damaged by the customer.
- ✕Items returned without original packaging.
- ✕Customised or made-to-order items (where applicable).
Exchanges
Need a different size?
If you'd like to exchange your item for a different size, get in touch and we'll help you complete the exchange as quickly as possible.
Refunds
Once we've received your return
- •Refund to the same payment method used for purchase.
- •Confirmation by email as soon as it's authorised.
Crediting times may vary depending on your bank or payment provider.
How to request a return
It only takes a few minutes
Go to the page
Head to the Request a Return section.
Enter your details
Order number and the email used for the purchase.
Receive instructions
Our team will guide you step by step.
Hai bisogno di aiuto?
Riviera Concierge
Per qualsiasi domanda relativa a resi, cambi o rimborsi, il nostro team è a tua disposizione.
Your satisfaction is at the heart of our experience. Every request is handled with care to give you a service worthy of The Old Riviera.