FAQ

Add the pieces you love to your wardrobe, choose your size and proceed to checkout. You'll receive a confirmation by email within minutes of purchase.

If your order hasn't shipped yet, get in touch with our Concierge straight away — we'll do our best to update or cancel it.

Yes. Your invoice is emailed within a few days of purchase. You can also request it later by writing to our support team.

Italy and Europe: 6–8 working days. Rest of the world: 10–12 working days.

Shipping is free on all orders over €100. Below that threshold, the cost is calculated at checkout based on your destination.

As soon as your order is handed to the courier, you'll receive an email with a tracking link so you can follow delivery in real time.

Yes. We ship across Europe and worldwide through trusted logistics partners.

You have 30 days from the date you receive your order to request a return.

Head to the Request a Return page and enter your order number and email — our team will send you all the instructions.

Yes. Contact us for a size exchange and we'll help you complete it as quickly as possible, subject to availability.

Once your return is received and checked, the refund is processed to the original payment method used for the purchase.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay.

Yes. Transactions are protected by the highest industry security standards. We never store your card details.

Yes. Buy 2 pieces and get 10% off automatically; buy 3 and get 15% off. The discount is applied at checkout.

Every product page includes a Size Guide with detailed measurements. If you're unsure, our Concierge is at your disposal.

Our pieces have a tailored fit, designed for relaxed elegance. If you're between sizes, we recommend sizing up.

Yes. We source only high-quality materials, crafted to last.

The Riviera Society is our private club: early access to collections, exclusive perks and events reserved for members.

Fill in the form on the Members Club page. Every request is reviewed personally by our team.