Support · Riviera Concierge
Returns & Exchanges
Request a return in a few minutes. If the item wasn't quite what you expected, you can request a return or exchange quickly and easily.
How it works
A simple three-step process
Fill in the request
Enter your order number and the email used for the purchase.
Receive instructions
We'll send you everything you need to prepare the return with ease.
Refund or exchange
Once we've checked the item, we'll proceed with the refund or requested exchange.
Form
Request a return
Fill in the form and we'll get back to you within 24 working hours.
Returns policy
Useful information
Returns within 30 days of delivery.
The item must be unused and in its original condition.
All accessories and the original packaging must be included.
Refund to the original payment method once the return has been checked.
For the full policy, see our dedicated page.
Need a hand?
Riviera Concierge
Have questions before requesting a return? Our team is here to help you personally.
Our goal is to give you an impeccable shopping experience, from order to any eventual return.